— Help

Support

Xyntheon is the practice platform behind your clinic's inbox, calendar, patient charts and intake. If you're a team member at a practice using Xyntheon and something isn't working, we're here to help.

Contact us

Email: support@xyntheon.com. We typically reply within 2 business days.

Patients: please contact your practice directly — Xyntheon does not have access to your medical records or appointments.

Xyntheon is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

Staff app (iOS)

Sign in with the Google account your practice administrator set up for you. If you've been given a practice join code, enter it when the app asks. Trouble signing in? Ask your practice administrator, or email support@xyntheon.com.

Common questions

I'm not receiving notifications.

Notifications are opt-in. Check that they are turned on in the App and in iOS Settings › Notifications › Xyntheon. You can turn them off the same way at any time.

A patient asked me about their records or appointments.

Patient requests are handled by the practice. Patients do not have Xyntheon accounts; they use the patient portal through secure links their practice sends. Requests to see, correct, or get a copy of health information go to the practice.

How do I close my account?

Your practice administrator can remove you from the team, which ends your access right away. To decommission your account, open Settings › About › Decommission your account in the App or the web app, or email support@xyntheon.com from your work address. Details are in our Privacy Policy.

Where do patients book visits and fill in forms?

Through the Xyntheon patient portal, using secure links their practice sends by text message or email. The portal is separate from the staff App.