Privacy Policy

This Privacy Policy describes how Xyntheon, Inc. ("Xyntheon", "we", "us", or "our") collects, uses, shares, and protects information in connection with our websites, products, and services (collectively, the "Services"). By using the Services you agree to the practices described in this Policy.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact information — name, email address, phone number, clinic or organization, and role, when you submit our contact form or request information.
• Communications — the contents of messages you send to us, including support requests and inquiries.
• SMS opt-in records — when you check the SMS consent checkbox, we record your consent timestamp along with your phone number.
• Newsletter signups — email address and any other information you provide when subscribing.

We also automatically collect limited technical information, including a hashed IP address, user-agent string, and referring URL, used to prevent abuse of our forms and to operate the Services securely.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide the Services you request
• Send SMS messages you have explicitly opted into, including account notifications, support and operational communications, scheduling and appointment confirmations, and responses to requests you initiated
• Send transactional email and newsletters you have subscribed to
• Operate, maintain, secure, and improve the Services
• Comply with legal obligations and enforce our Terms

3. SMS Messaging Data

If you provide your phone number and check the SMS consent checkbox, we will send you SMS messages from Xyntheon at the number you provided. SMS opt-in data and consent records are not shared with third parties or affiliates for marketing purposes. Mobile information is used solely to operate the SMS program you opted into.

You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or email hello@xyntheon.com. Message frequency varies. Message and data rates may apply. See our Terms of Service for full SMS terms.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers who help us operate the Services (for example, hosting, database, transactional email, and analytics providers) under contractual obligations of confidentiality and security
• Legal and safety — where required by law, legal process, or to protect the rights, property, or safety of Xyntheon, our users, or others
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, where information is transferred subject to this Policy

5. Data Retention

We retain information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained while we maintain an active business relationship and for a reasonable period thereafter. You may request deletion of your information at any time by emailing hello@xyntheon.com.

6. Security

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise these rights, email hello@xyntheon.com.

8. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Policy from time to time. The most current version will always be posted on this page with the effective date. Material changes will be communicated through the Services or by other reasonable means.

10. Contact

Questions about this Privacy Policy? Contact us at hello@xyntheon.com.